Seminars & Workshops

FRIDAY, October 31

User Experience Research to Improve Access to Your Collections

How do you improve your clients’ experience with your online collections and services? How can you tell if clients are using your online collection? In this workshop you’ll learn how to use methods and tools developed by the field of information architecture to improve access to your collections.

Information architecture (IA) is the creation of tools for effective access to a collection of information objects driven by the application of ethnographic research methods. Applying these methods can formulate organizing principles for materials and design interfaces for access so that clients can more easily locate what they need. For years, the IA community has effectively used these tools to provide data-driven insights into user needs. The principles behind the tools are grounded in ethnographic research, consensus building, service design and information-seeking behavior.

In this workshop, presenters will review research findings to show the relevance of the information architecture methods introduced during the session. Participants will take part in hands-on exercises demonstrating the methods and applying the outcomes.

If you are a librarian, archivist or other professional with a strategic and/or hands-on responsibility to provide digital access to your collections, you will find this workshop stimulating and useful. Upon completion, you should be able to 

  • Identify strategic yet practical ways to organize and present information about a collection

  • Use free online tools to prioritize features and functions

  • Develop a strategic approach to designing tools for accessing the collection

  • Create a road map for conducting user testing, regardless of the budget, scale of operations or sophistication of technology integration at your organization

Organizers: Mahnaz Ghaznavi & Lynn Boyden


Early-bird:  Members $300, Non-members $325
Regular:  Members $325, Non-members $350