Within competitive intelligence
(CI), solutions for problematic
and underutilized performance
measurement have been proposed in
the literature in the form of
prescriptive measurement models.
Comparative discussion
establishing standards and best
practices of measurement have
remained elusive, despite calls
from CI practitioners for
improvement. This qualitative
exploratory research study
consists of interviews and
negotiated shared texts developed
with twelve senior managers and
executives who use CI to fulfil
their work responsibilities.
Participants were asked to
describe organizational
constraints that negatively impact
performance measurement for CI,
and criteria for ideal
measurement. The study findings,
amalgamated with the findings of
an earlier study conducted by the
authors who interviewed experts in
intelligence measurement, together
provide a unique evaluation
framework by which prescriptive CI
measurement models may be
assessed, and comparative
discussions evolve toward the
establishment of best practices.