START Conference Manager    

ASIST 2012 Annual Meeting 
Baltimore, MD, October 26-30, 2012

 
Improving the User Experience of Professional Researchers: Applying a User-Centered Design Framework in Archival Repositories
Jessica Meyerson, Patricia Galloway and Randolph Bias

Monday, 1:30pm


Summary

User-based evaluation of archives has evolved significantly over the past three decades, and in the past five years in particular. However, existing frameworks for user-based evaluation of archives rely almost exclusively on surveys and questionnaires, which only address users' self-reported perceptions of quality of user experience in the archives. In this paper we propose a user-centered design framework for the systematic improvement of the in-house archival user experience for professional researchers that borrows from service design, interaction design and usability. Using existing archival literature on use and users as our point of departure, we will discuss the professional researcher persona, measuring user performance of professional researchers in the archive, and tools for enabling professional users to take on active roles in the re/design process as experts of their experience.