Developing System-Based and User-Based Criteria For Assessing Federal Websites

Steven K. Wyman, Charles R. McClure, John B. Beachboard and Kristin R. Eschenfelder
Syracuse University, School of Information Studies

This study examines website assessment criteria that producers of public information may use to evaluate the effectiveness of a website [1]. Website design is especially important in the case of federal information which is voluminous and diverse. Bringing users into the design process itself promotes an ongoing alignment of resource availability and utility (Moen & McClure, 1994: 86-95). The paper offers a number of assessment techniques that can be used to improve federal Website design and use.