Developing System-Based and User-Based
Criteria For Assessing Federal Websites
Steven K. Wyman, Charles
R. McClure, John B. Beachboard and Kristin
Syracuse University, School
of Information Studies
This study examines website assessment criteria that
producers of public information may use to evaluate the effectiveness
of a website . Website design is especially important in the
case of federal information which is voluminous and diverse.
Bringing users into the design process itself promotes an ongoing
alignment of resource availability and utility (Moen & McClure,
1994: 86-95). The paper offers a number of assessment techniques
that can be used to improve federal Website design and use.