Patterns, systems thinking
Pattern 0 OBLIVIOUS “We don't even know we're performing a process.”
Pattern 1 VARIABLE “We do whatever we feel like at the moment.”
Pattern 2 ROUTINE “We follow our routines (EXCEPT WHEN WE PANIC).”
Pattern 3 STEERING “We choose among our routines by the results they produce.”
Pattern 4 ANTICIPATING “We establish routines based on our past experience.”
Pattern 5 CONGRUENT “Everyone is involved in improving everything all the time.”