Many Voices: Challenges in Government Site Design
2:30 - 3:00
Representing Many Voices: Challenges in Government Site Design
Galloway, Anne Galloway Consulting
This case study addresses the challenges
faced in the design of a Government of Canada website mandated to connect federally-funded
researchers across the social sciences and humanities with a wide selection of
government departments, non-governmental organizations and industry leaders across
* Representing the diversity of needs in an emerging community
of content producers and site users required a similarly emergent design process.
Primary challenges were best solved by "social engineering" tactics,
and technological issues were quickly subsumed by larger stakeholder concerns.
* Ethnographic methods, including surveys, interviews and focus groups were
applied to develop the preliminary information architecture. Face-to-face meetings
of researchers and potential users, as well as testing at each stage of the site
development, enabled content categories to be refined, as well as ensuring ease
of usage by continually adapting the user-interface for adding and managing content.
* A high degree of user participation in the design process enabled the development
of a site uniquely suited to user needs, as well as cultivating the sense of user
community and content ownership necessary to ensure site maintenance and growth.
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