Compass: Opening Windows, Punching Holes ion Stovepipes, Forming Communities,
Connecting People to People
Saturday, 1:30 - 2:00
Knowledge Compass: Opening Windows, Punching Holes ion Stovepipes,Forming
Communities, Connecting People to People
Jane K. Starnes, Taxonomy Specialist,
Companies don't know anything. The employees know everything
it takes for the company to work. Only 20% of what employees know is documented.
For the other 80%, how do they know where to look, who to ask, what's the best
way, why that way?
This case study will be an overview of one Fortune 100
company's attempt to create a resource for identifying experts, storing questions
and answers, identifying best practices, and sharing expertise across organizations.
We'll discuss marketing, training and implementation program that brought this
tool into use in our workplace. Also included will be an overview of the development
of the taxonomy, metrics - measuring for success, and lessons learned.
the Conference Schedule