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Proposing a Case Study on Tacit Knowledge Transfer within a Pharmaceutical Company

Ling-Ling Lai and Hui-Han Chuang

(Submission #57)


Applying the principles of knowledge organization originating from library and information science (LIS), the purpose of the study is to explore how knowledge organization assists employees to share and store their tacit knowledge. A pharmaceutical company in Taiwan, GlaxoSmithKline (GSK), will be the case for this study. In-depth interviews will be used to uncover how employee training and knowledge transfer in GSK are carried out and interrelated. Particularly, the study will examine how knowledge organization can facilitate knowledge sharing and transfer, so that knowledge management can be achieved. The main contribution of this study will be to identify the interrelationship between human resource management and knowledge organization. The proposed study applies the concepts originated from library and information science to the area of business management. The researchers expect that the interdisciplinary nature of the study will shed light on both fields.

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