AM Posters 2009 START Conference Manager    

Finding Explanations Online: Easy Queries AND Trustworthy Answers

Michael Buckland, Ray R. Larson and Ryan Shaw

(Submission #44)


Web search engines provide easy access to a huge range of web-accessible resources but the most trustworthy explanations are often in hard-to-search resources in the deep web. The literature on information literacy reflects widespread concern that people tend not to use complex online digital versions of traditional reference works and, instead, depend heavily on easy-to-use resources of questioned reliability, notably Google and the Wikipedia. The proper response lies on better design to combine ease of search with trustworthy resources. We will report on efforts to demonstrate how that could be done.

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