Annual Meeting Contributed Papers 2009 START Conference Manager    

An analysis of formally published usability and Web usability definitions

Yu-Hui Chen, Carol Anne Germain and Abebe Rorissa

(Submission #13)


Usability in general and web usability in particular are complex concepts with multiple dimensions and elements/attributes. What is more, there is no definitive definition for these terms. This leads to discrepancies in policies/standards/guidelines which facilitate good usability practices. To address this problem, we took the first step of systematically analyzing the terms represented in various formally published definitions from a number of sources in the subject areas of library & information science and computer science. Our results reveal that there are approximately 11 elements/attributes of usability and web usability addressed within these sources. The top five attributes are: learnability, effectiveness, user-related attributes, users’ attitude/satisfaction, and efficiency. Based on our findings, we make relevant conclusions and give recommendations for future research.

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