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Extending Sense-Making Model with Ideas from Cognition and Learning Theories

Pengyi Zhang, Dagobert Soergel, Judith L. Klavans and Douglas W. Oard

ASIS&T 2008 Annual Meeting (AM08 2008)
Columbus, Ohio, October 24-29, 2008


In this paper we extend existing sense-making models by adding detail on types of conceptual change and cognitive mechanisms taken from theories of cognition and learning. This model, attempts to offer a complete picture of the cognitive processes of sense-making, including the underlying cognitive mechanisms and different types of conceptual changes so that we can link observations to theory. We conducted a small preliminary test of the model against think-aloud protocols of users performing intelligence analysis tasks using a multi-lingual, multi-media information system. Results show that analysts go through an iterative process of several search and sense-making loops and identify several salient cognitive mechanisms in analysis tasks.

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