| AM07 | START Conference Manager |
(Submission #37)
The City of Seattle is pioneering the utilization of
fully mobile wirelessly connected (FMWC) technology
applications in fieldwork operations with the aim of
significantly improving its operational effectiveness
and efficiency as well as its quality of service. Our
study analyzes and assesses the efficacy of this
prototypical project in local government and
preliminary findings show that beyond the expectable
technology hurdles numerous unforeseen challenges in
organizational communication and the social context
emerge, which when taken together can present staunch
obstacles to achieving the intended outcome. Our
study uses a work-centered analytical framework for
deriving and clarifying the strategic choices in such
projects via a formative model. Our (narrative) model
captures and brings to the surface the interaction
and interdependence between major organizational
variables and the work context. In this paper, we
report on our early observations and high-level
findings.
| START Conference Manager (V2.54.4) |
| Maintainer: asis@asis.org |