ASIS&T 2006 START Conference Manager    

Measuring User Engagement with Information Systems

Heather L. O'Brien, PhD Candidate, Centre for Management Informatics, Dalhousie University

ASIS&T Annual Meeting - 2006 (ASIS&T 2006)
Austin, Texas, November 3-9, 2006


This presentation is by the 2006 winner of the Thomson/ISI Doctoral Dissertation Proposal Scholarship Winner. Her citation for the award:

Heather O'Brien from School of Business Administration at Dalhousie University, is the winner for the 2006 ISI Doctoral Dissertation Proposal Scholarship for her research entitled "Measuring User Engagement with Information Systems".

Ms O'Brien has chosen an important area for her dissertation, one with long-ranging implications for many software applications in the home and the

workplace: What makes a system engaging? How can we measure engagement so that we know when a system is engaging? Failing to engage users equates with no sale to a potential online purchaser and inappropriate or no transmission of information to a person in need.

This proposal, which defines engagement for interactive search systems, tackles an important issue which has significant implications -- theoretically and practically -- for the field of library and information systems. In particular, one can applications of this instrument to measure engagement that could be used to identify weaknesses in systems design and user experience design, and point to areas for improvement. The work of bringing together different theories of engagement from different disciplines to develop a preliminary model is excellent. This is a great example of an excellent proposal.

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