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Information Behavior Realities in Organizations

Brian Detlor Chun Wei Choo Pierrette Bergeron Lorna Heaton

ASIS&T Annual Meeting - 2006 (ASIS&T 2006)
Austin, Texas, November 3-9, 2006


This paper provides discussion on the influencing effect of information behavior in organizations, as well as the forces which influence information behavior itself. We administered a Web-based survey to workers in a knowledge and information intensive firm. Our first round of analysis suggests that information behavior may be more of an influential force than an organization’s information management processes and policies, while our second round of analysis suggests that information behaviors are to some extent shaped by an organization’s information environment, which in part comprises an organization’s information management style and habits. These results illustrate the bi-directional nature and conflicting realities of information behavior in organizations today.

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