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Quantifying Quality: Evolution of an Instrument to Measure Website Quality

Claire R. McInerney Nora J. Bird

ASIS&T Annual Meeting - 2006 (ASIS&T 2006)
Austin, Texas, November 3-9, 2006


Abstract

The purpose of this poster is to demonstrate and discuss the development and use of the Web Quality Evaluation Tool (WQET). The tool is intended for Web designers, librarians, portal builders, scholars, and instructors to help them determine the overall quality of a Website and as an instructional tool to help users learn how to judge Web quality. Based on the evolving body of research on Website quality, the tool includes questions and scales that examine the content, functionality, authority, currency, links, graphics, and style of a Website. The tool has undergone several iterations since its development in 1999, having been tested by hundreds of graduate students, undergone a factor analysis, and used in two funded research projects. The poster session will show results from studies where Web quality was judged. Copies of the tool in various versions – from a simplified form for everyday users to a more rigorous version for information professionals – will be available for conference attendees.


  
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