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Measuring mental models: Rationales and instruments

Yan Zhang, Peiling Wang

Sparking Synergies: Bringing Research and Practice Together @ ASIST '05 (ASIS&T 2005)
Westin Charlotte, Charlotte, North Carolina, October 28 - November 2, 2005


The purpose of this study is to develop and test an instrument for measuring users’ mental models of Web search engines. Mental models play an important role in users’ interactions with a system. Understanding users’ mental models is important to the design of congruent interfaces.

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