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Modeling the information behaviour of software engineers using a work - task framework

Luanne Freund, Elaine G. Toms, Julie Waterhouse

Sparking Synergies: Bringing Research and Practice Together @ ASIST '05 (ASIS&T 2005)
Westin Charlotte, Charlotte, North Carolina, October 28 - November 2, 2005


Abstract

Faced with the rapid proliferation of digital information resources within organizations, employees need targeted search systems in order to be effective in their jobs. The goal of this study is to develop a model of information behaviour within a work-task framework that can be used to inform the design of a contextual workplace information search system. In a two phase process, we conducted a series of studies using multiple methods to identify workplace characteristics and to understand how they influence the needs, search strategies and information sources used by software engineers in a large high tech company.

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