Lost in Translation? Applying Information Behavior Research to Information Systems Design Sponsored by SIG USE, Co-sponsored by SIG DL, SIG HCI

Moderators: Tom Burton-West, Library Information Systems, Getty Research Institute, 1200 Getty Center Drive, suite 1100, Los Angeles, California, 90049-1688 Email: tburtonwest@getty.edu Ruth Vondracek, Head - Reference & Instruction, Oregon State University, 121 The Valley Library, Corvallis, OR 97331-4501 Email:ruth.vondracek@oregonstate.edu Panelists: Sanda Erdelez, School of Information Science and Learning Technologies, University of Missouri – Columbia, 221 H Townsend Hall, Columbia, MO 65211 Email: sanda@missouri.edu David Hendry, Information School, University of Washington, Box 352840, Seattle, WA 98195-2840 Email: dhendry@u.washington.edu Sandra Hirsh, Usability Lead, MSN TV, Microsoft Corporation. 1065 La Avenida, Building 2/Office 1623, Mountain View, CA 94043 Email: shirsh@microsoft.com Gary Marchionini, School of Information and Library Science, University of North Carolina at Chapel Hill, Chapel Hill, NC 27599-3360 Email: march@ils.unc.edu

Abstract

Information behavior research can provide a rich understanding of the context in which information systems are used and the tasks that need to be supported by information systems. Information behavior research can also provide insight into how users perceive and interact with information during the search process and the impact that user interface design has on that interaction. Why then does it seem that something is lost in translation between research results and information systems design? This panel focuses on the gap between the research on information seeking and use and its application to systems design. Panelists from industry and academia with experience incorporating the findings of information behavior research in system design will address the following issues:

1.Why is there a gap between research and design practice?  How can that gap be characterized?

2.What are the obstacles to applying information behavior research to system design? How can these be overcome?

3.What is the role of information behavior research in development projects? How can research results more effectively benefit system design?

4.How can researchers become more involved in influencing design?

5.What is needed to improve communication between information behavior researchers and others involved in the design of information systems?

6.How can  systems designers, vendors, and librarians who purchase and customize commercial and open source information systems address these issues?

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