Association for Information Science and Technology

Annual Meeting
November 12-17, 2004
Providence, Rhode Island

“Managing and Enhancing Information:
Cultures and Conflicts”

ASIS&T 2004 Annual Meeting Logo Rhode Island State House

Managing User-Centered Design Projects
Full Day Seminar, Friday, November 12, 2004, 9:00am-5:00pm (
separate fee)
Click here to register!

Have you ever advocated user research, just to be told that you can do it only as long as it doesn't affect the schedule or the budget? Have deadline pressures made you say, "Well, maybe next time..." when it comes to iterative design? Have you ever been asked how long it will take to do a usability test and had to pull the answer out of the air?

This seminar on Managing User-Centered Design Projects takes a project manager's view of user-centered design. We show how to use standard project management techniques to estimate both cost and schedule for UI design and usability activities. We also show how to assess the risks of typical UI projects, plus how to express the risks of NOT following user-centered design principles. By working with project managers in their terms, and using their language, you will be able to better integrate usability into your design practices.

In this seminar, participants will learn how to plan user-centered design projects. They will receive worksheets and templates and use them to estimate cost and schedule for one of their own projects. Participants will-

  • Understand a framework for UCD that places heuristic reviews, user interviews, usability tests, and other methods into a larger context.
  • Learn how to decide which UCD deliverables you should produce for your project.
  • Identify the usability methods most likely to benefit your project, plus how to time them for maximum impact.
  • Estimate the budget and time needed for those usability activities.
  • Take away a project plan that you can act on when you return to your office.

Understanding a manager's world of scope, schedule, and budget is the key to getting usability included in project plans early and ensuring ourselves a place at the software design table.


Scott McDaniel and Laura Snyder are user-centered designers at Cognetics Corporation. As designers, they help clients establish vision and direction for products, research users, determine requirements, and provide detailed designs and specifications for a wide variety of products. Scott has more than eight yearsexperience designing and documenting software, networks, and telecommunications systems. A member of the Usability Professionals Assocation, the Project Management Institute, and the Society for Technical Communication, Scott founded the STC's Usability SIG for the Washington, DC Chapter. Laura is manager of the Princeton-based consulting staff at Cognetics. As a project manager, her focus is on determining the "right" amount of process needed to have a successful outcome for both the customer and the users. She is a member of the Usability Professionals Association and Society for Technical Communication. She is currently program director for UsabilityNJ, a grassroots group for usability advocates in the New Jersey area.

Members $225, non-members $255, before Oct. 1
Members $255, non-members $285, after Oct. 1
Click here to register!

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