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Emotional Design: The Influential Role of Affect in Information Behavior (SIG USE)

Dania Bilal, Allison Druin, Sanda Erdelez, Karen Fisher, Diane Nahl,

Presented at ASIST 2004 Annual Meeting; "Managing and Enhancing Information: Cultures and Conflicts" (ASIST AM 04), Providence, Rhode Island, November 13 - 18, 2004


A majority of studies of human information behavior have focused on cognitive aspects of information seeking and use, such as search strategy or moves, search term selection, search errors, relevance judgments, and successive searching, among others. Some studies have taken a holistic approach, integrating cognitive, affective and sensorimotor information behavior in context, such as information encountering (Erdelez), information behavior in everyday contexts (Fisher & Durrance), emotional development and childrens’ use of emotion to categorize books (Druin) and design search engines and directories (Bilal), information search process (Kuhlthau), sense-making (Dervin), personal information management (Jones & Bruce) and the ACS information behavior unit (Nahl). Affective information behavior drives information thoughts and actions through varying degrees of a person’s interest, motivation, feelings, and persistence, among other affective variables. Researchers present analyses of affective information behavior that illustrate its determining effect on thinking and actions. A focus on integrated affective information behavior should enable better design of information systems and services.

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