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A Case Study of Communication Channels in a Higher Education Institution

Sheng-Cheng Huang (huangsc@mail.utexas.edu) Chao-Hsiu Chen (joycehysh211@yahoo.com.tw) Hsin-Liang Chen (chen@ischool.utexas.edu)

Presented at ASIST 2004 Annual Meeting; "Managing and Enhancing Information: Cultures and Conflicts" (ASIST AM 04), Providence, Rhode Island, November 13 - 18, 2004


Abstract

The investigators attempt to obtain a thorough understanding of the communication channels used in a higher education institution. After collecting data with qualitative and quantitative research methods, the investigators analyze and present the findings regarding four major aspects: (1) the current communication channels used in a higher education institution; (2) how the students, faculty and staff perceived the communication methods utilized; (3) the relationship between students' viewpoints and the institutionís perspectives, and (4) suggestions for further improvement in how to distribute information.


  
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