ASIST AM 04 START ConferenceManager    

A Case Study of Communication Channels in a Higher Education Institution

Sheng-Cheng Huang ( Chao-Hsiu Chen ( Hsin-Liang Chen (

Presented at ASIST 2004 Annual Meeting; "Managing and Enhancing Information: Cultures and Conflicts" (ASIST AM 04), Providence, Rhode Island, November 13 - 18, 2004


The investigators attempt to obtain a thorough understanding of the communication channels used in a higher education institution. After collecting data with qualitative and quantitative research methods, the investigators analyze and present the findings regarding four major aspects: (1) the current communication channels used in a higher education institution; (2) how the students, faculty and staff perceived the communication methods utilized; (3) the relationship between students' viewpoints and the institutionís perspectives, and (4) suggestions for further improvement in how to distribute information.

START Conference Manager (V2.47.4)