ASIST AM 04 START ConferenceManager    

LibQUAL+: Library Service Quality Assessment (SIG MGT, KM)

Dr. Colleen Cook Yunkeum Kim, PhD

Presented at ASIST 2004 Annual Meeting; "Managing and Enhancing Information: Cultures and Conflicts" (ASIST AM 04), Providence, Rhode Island, November 13 - 18, 2004


This session will be a combination of a technical panel and a group discussion covering the assessment of service quality within libraries. It will focus on the current LibQUAL+ TM program which is being supported by the Association of Research Libraries (ARL).

START Conference Manager (V2.47.4)