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LibQUAL+: Library Service Quality Assessment (SIG MGT, KM)

Dr. Colleen Cook ccook@lib-gw.tamu.edu Yunkeum Kim, PhD ywkim@scils.rutgers.edu

Presented at ASIST 2004 Annual Meeting; "Managing and Enhancing Information: Cultures and Conflicts" (ASIST AM 04), Providence, Rhode Island, November 13 - 18, 2004


Abstract

This session will be a combination of a technical panel and a group discussion covering the assessment of service quality within libraries. It will focus on the current LibQUAL+ TM program which is being supported by the Association of Research Libraries (ARL).


  
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