ASIST AM 03 2003 START ConferenceManager    

Managing social capital as knowledge management - some specification and representation issues

Elisabeth Davenport, Martin Graham, Jessie Kennedy, Katharine Taylor

Presented at ASIST 2003 Annual Meeting -- Humanizing Information Technology: From Ideas to Bits and Back (ASIST AM 03 2003), Westin Long Beach, Long Beach, California, October 20 - 23, 2003


‘Classic’ accounts of social capital have emerged in accounts of stable networks or institutional environments. These conditions do not apply in the case of many firms – a case in point being small firm networks that rely on rapid turnover of projects. Our research team is attempting to identify how social capital is manifest in these contexts, and thus to make suggestions for building, maintaining and refreshing such capital. We present work to date that specifies a system to convert this type of tacit knowledge into sets of explicit and manageable local data by combining ‘expertise’ data with ‘soft’ attributes for compatibility and confidence that are extracted from social interactions. We also provide examples of information visualizations for profiling and retrieval that support the management of social capital.

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