Virtual Reference in Ohio

February 6, 2007 0

Keynote Speakers: Kristen Pool, KnowItNow, Meg Spernova, OhioLINK, and Jeff Penka, OCLC Program: What is the future of virtual reference in Ohio? Panelists Kristen Pool (KnowItNow), Meg Spernova (OhioLINK) and Jeff Penka (OCLC) will discuss this question and more, as well as their own experiences and recommendations for change in virtual reference services. This program will be followed by another dedicated to virtual reference on March 6, 2007, featuring Lynn Connaway, Ph.D. and Co-Principal Investigator Read More

CLEVNET’s New “Know It Now” Program: An Around the Clock Online Reference Service

September 18, 2001 0

Kristen Pool Shaker Heights Public Library What is KnowItNow? A unique 24×7 reference service with interactive chat and co-browsing 12 libraries in the CLEVNET system using LSSI* An all-librarian all-the-time public service Training in internet and database use from a librarian Hundreds of answers provided each week since the beginning of June *Library Systems and Services, Inc. , a private company that provides outsourcing services to libraries Come hear: WHAT it takes HOW it works Read More