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Posts Tagged ‘KnowItNow’

Virtual Reference in Ohio

Icon Written by John Shannon on February 6, 2007 – 7:05 PM

Keynote Speakers: Kristen Pool, KnowItNow, Meg Spernova, OhioLINK, and Jeff Penka, OCLC Program: What is the future of virtual reference in Ohio? Panelists Kristen Pool (KnowItNow), Meg Spernova (OhioLINK) and Jeff Penka (OCLC) will discuss this question and more, as well as their own experiences and recommendations for change in virtual reference services. This program […]

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CLEVNET’s New “Know It Now” Program: An Around the Clock Online Reference Service

Icon Written by John Shannon on September 18, 2001 – 7:41 PM

Kristen Pool Shaker Heights Public Library What is KnowItNow? A unique 24×7 reference service with interactive chat and co-browsing 12 libraries in the CLEVNET system using LSSI* An all-librarian all-the-time public service Training in internet and database use from a librarian Hundreds of answers provided each week since the beginning of June *Library Systems and […]

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