CLEVNET’s New “Know It Now” Program: An Around the Clock Online Reference Service

September 18, 2001 0

Kristen Pool Shaker Heights Public Library What is KnowItNow? A unique 24×7 reference service with interactive chat and co-browsing 12 libraries in the CLEVNET system using LSSI* An all-librarian all-the-time public service Training in internet and database use from a librarian Hundreds of answers provided each week since the beginning of June *Library Systems and Services, Inc. , a private company that provides outsourcing services to libraries Come hear: WHAT it takes HOW it works Read More