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CLEVNET’s New “Know It Now” Program: An Around the Clock Online Reference Service
This is my site Written by John Shannon on September 18, 2001 – 7:41 PM

Kristen Pool
Shaker Heights Public Library

What is KnowItNow?

  • A unique 24×7 reference service with interactive chat and co-browsing
  • 12 libraries in the CLEVNET system using LSSI*
  • An all-librarian all-the-time public service
  • Training in internet and database use from a librarian
  • Hundreds of answers provided each week since the beginning of June

*Library Systems and Services, Inc. , a private company that provides outsourcing services to libraries

Come hear:
WHAT it takes
HOW it works
WHY they’re doing this
SEE a live DEMO of the service

WHERE: Meeting Room of the Old Worthington Library
WHEN: Tuesday, September 18
6:30 – 7:00 – Refreshments
7:00 – 8:30 (or so) – Program

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