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Many organizations are implementing Total Quality Management (TQM) programs to increase their competitive edge. In a TQM environment, quality becomes an
integral part of every employee's responsibility. This workshop will examine what TQM is and how implementing it requires a fundamental paradigm shift and organizational transformation. Sessions will explore fundamental
principles of TQM, a typical TQM implementation model, the crucial role training plays in a successful implementation process, the changing role of the mid-level manager and the organizational transition issues that
emerge. Workshop activities include small group discussions, a case study and brainstorming. The workshop is designed for managers and professionals in organizations which are contemplating implementation of a
TQM program or have recently undertaken one. |
