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Internet tools can be applied to private intranets to build a 24-hour virtual information center and ultimately the knowledge bases that a
workforce needs to be successful. The course presents conceptual and proven technologies that can be used to realize the power of the Internet within your organization as an intranet. One of the organizational benefits
of a Knowledge Center is having a centralized source for access to a myriad of information resources that have been certified by in-house information professional(s) as containing appropriate, accurate and timely
content. Discussions will focus on providing access to information resources, including Z39.50 catalogs, internal and external URLs, mailing lists, news filtering services, CD-ROMs and virtual-mounted databases. Case
studies will illustrate good design standards that incorporate judicious use of graphics, text menus and consistent navigational aids. We'll show you how tools like CGI and JAVA can be used to build an interactive
environment, supporting reference requests and feedback, offering self-serve ready-reference FAQs and incorporating basic and advanced search tools. Usage analysis tools will play an important part in helping you
analyze use of the Knowledge Center, including what information is being sought, the
navigational path taken, etc. We'll show you how to keep users on your intranet page, even after they have accessed a
locally mounted CD-ROM or other application. All users may not be given access to all resources through traditional network password technology and/or multi-level authentication such as a token card. We will
present solutions for dial-in modem pools for nomadic users, including dial-in ISDN for the power users from home. Discover how a Web browser can be the common client over the existing WAN to deliver centralized
reference/research databases over the WAN to branch offices. We will review case studies for expanding the WAN to reach remote dial-in and remote branch WAN (56K+) users. Intranets and WANs demand security; hence, the
need for a corporate firewall. You'll learn why and how firewalls are playing an integral role in providing and prohibiting access to users and resources. |
